Empowering Seniors, Enriching Lives
Your family’s care plan,
always within reach.
The AVA Family Portal gives seniors, caregivers and family members secure access to their personalised Care & Autonomy Plan, progress updates, counsellor messages, and all the support resources identified for them — in one private, shared space.
Sign in to your portal
Access your personalised care plan and family dashboard
Don’t have an account yet? Contact us to get started
Everything your family needs, in one secure place
Once your AVA assessment is complete, your family receives access to a private portal where you can view the full Care & Autonomy Plan, track progress, communicate with your counsellor, and stay aligned — no matter where each family member is located.
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Complete your assessment — a trained AVA counsellor guides you through the full 360° evaluation of your loved one’s situation.
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Receive your Care & Autonomy Plan — co-signed by your counsellor, shared securely to all family members with portal access.
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Track, update, and stay connected — your dashboard evolves as your loved one’s needs change. Nothing falls through the cracks.
Everything your family needs to stay informed and in control
The Family Portal is designed around what families actually need — clarity, connection, and confidence that their loved one is being well supported.
Your Care & Autonomy Plan
View the full personalised care plan for your loved one — prioritised actions, recommended services, estimated costs, and reimbursement pathways.
Progress & situation tracking
See how the plan is being implemented, which actions have been completed, and which areas need attention — updated in real time by your counsellor.
Counsellor messaging
Send and receive secure messages with your AVA counsellor directly through the portal. No lost emails, no missed calls.
AI-assisted coaching
Access the AVA AI coach for guidance between sessions — answering questions about your plan, available services, and next steps.
Document library
All reports, assessments, forms, and service information in one secure, searchable place — accessible to every family member you invite.
Alerts & reassessment reminders
Receive notifications when it is time to review the plan, when new services are added, or when your counsellor has an update for you.
Access follows your AVA assessment
The Family Portal is not a standalone product — it is part of the AVA care journey. Once your assessment is complete and your Care & Autonomy Plan is ready, your counsellor activates your family’s portal and sends each member their personal login.
Complete an AVA assessment
Contact AVA Smart Care to begin. A trained counsellor will guide your family through the full 360° assessment process.
Receive your Care & Autonomy Plan
Your counsellor validates and co-signs the personalised plan with your family. The portal is activated at this stage.
Get your portal login credentials
Each family member receives a personal, secure login sent directly by your counsellor. No shared passwords, full privacy.
Stay connected as things evolve
Your portal is updated as your loved one’s situation changes. It is a living resource — not a one-time document.
Tutorial videos — everything you need to get started
These short videos walk you through every part of the Family Portal — from signing in for the first time to reading your Care & Autonomy Plan and messaging your counsellor. Watch at any time, at your own pace.
Signing in for the first time
How to activate your account, set your password, and access your family’s shared portal space for the first time.
Reading your Care & Autonomy Plan
A guided walkthrough of your personalised plan — what each section means, how to read the priority scores, and where to find cost and reimbursement information.
Tracking progress and plan updates
How to check which actions have been completed, what is still in progress, and how your counsellor updates the plan as your loved one’s situation evolves.
Messaging your counsellor
How to send a message, attach a document, and receive replies from your AVA counsellor securely through the portal.
Inviting other family members
How to add a son, daughter, or other family member to your portal so that everyone stays informed and aligned — no matter where they live.
Using the AI coaching assistant
How to ask the AVA AI coach questions about your plan, explore available services in your area, or get guidance on next steps between counsellor sessions.
Ready to start the conversation?
The portal opens the moment your care plan is ready. Reach out today to begin the assessment — and give your family the clarity and peace of mind they deserve.
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AVA Smart Care is a Swiss-based international company (registration in progress)
